Leeds Trinity University: CRM Platform

Leeds Trinity University is using Delta eSourcing to run this tender exercise

Notice Summary

Title:	CRM Platform
Notice type:	Contract Notice
Authority:	Leeds Trinity University
Nature of contract:	Supplies
Procedure:	Restricted
Short Description:	Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.
Published:	03/05/2022 17:30

Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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UK-Leeds: Miscellaneous software package and computer systems.
Section I: Contracting Authority
      I.1) Name and addresses
             Leeds Trinity University
             Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
             Tel. +44 1132837100, Email: m.hayter@leedstrinity.ac.uk
             Main Address: https://www.leedstrinity.ac.uk/, Address of the buyer profile: https://neupc.delta-esourcing.com/members/leeds-trinity-university/
             NUTS Code: UKE4
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Miscellaneous-software-package-and-computer-systems./6NV4X5DS4E
      Additional information can be obtained from: address as in Annex A.I:
      Tenders or requests to participate must be sent electronically via https://www.delta-esourcing.com/tenders/UK-title/6NV4X5DS4E to the abovementioned address
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
      I.4) Type of the contracting authority
            Body governed by public law
      I.5) Main activity
            Education

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: CRM Platform
      Reference Number: ITS056LTU
      II.1.2) Main CPV Code:
      48900000 - Miscellaneous software package and computer systems.

      II.1.3) Type of contract: SUPPLIES
      II.1.4) Short description: Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.
      II.1.5) Estimated total value:
      Value excluding VAT: 500,000
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No

II.2) Description

      II.2.2) Additional CPV codes:
      Not Provided
      II.2.3) Place of performance:
      UKE42 Leeds

      II.2.4) Description of procurement: Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents
      II.2.6) Estimated value:
      Value excluding VAT: 500,000
      Currency: GBP
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 36
      This contract is subject to renewal: Yes
      Description of renewals: A replacement contract will be required at the expiry of this one
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 5

      Objective criteria for choosing the limited number of candidates: The top 5 scoring applicants will be invited to submit tenders. In the event, all joint fifth scoring applicants will be invited to submit tenders.
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       Yes
      Description of options: Contract Duration:
1.The contract will be effective immediately upon award.
2.The solution will be operationally ‘business as usual’ before 10th April 2023
3.The contract duration will be based upon the anniversary of point 2 (above) and shall be in effect for three years.
4.The university reserves the right to extend the contract for any period up to a maximum of two additional years.
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No
      Identification of the project: Not provided
      II.2.14) Additional information: To respond to this opportunity please click here: https://neupc.delta-esourcing.com/respond/6NV4X5DS4E

Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:
      Not Provided
      III.1.2) Economic and financial standing
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.3) Technical and professional ability
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:
      Not Provided
      Minimum level(s) of standards possibly required (if applicable) :
      Not Provided
      III.1.5) Information about reserved contracts (if applicable)
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
      The execution of the contract is restricted to the framework of sheltered employment programmes: No

   III.2) Conditions related to the contract

      III.2.2) Contract performance conditions
      As per the procurement documents
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
   IV.1) Description RESTRICTED
      IV.1.1) Type of procedure: Restricted

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
         The procurement involves the establishment of a framework agreement - NO
         The procurement involves the setting up of a dynamic purchasing system - NO
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided


   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 23/06/2022 Time: 17:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: 30/06/2022
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
         Duration in month(s): 3



Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes
   Estimated timing for further notices to be published: at the expiry of the current contract, dependent on extensions having been invoked
   VI.2) Information about electronic workflows
   Electronic ordering will be used Yes
   Electronic invoicing will be accepted Yes
   Electronic payment will be used Yes
   VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://neupc.delta-esourcing.com/tenders/UK-UK-Leeds:-Miscellaneous-software-package-and-computer-systems./6NV4X5DS4E

To respond to this opportunity, please click here:
https://neupc.delta-esourcing.com/respond/6NV4X5DS4E
   VI.4) Procedures for review
   VI.4.1) Review body:
             Leeds Trinity University
       Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
       Tel. +44 1132837100
   VI.4.2) Body responsible for mediation procedures:
             Leeds Trinity University
          Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
          Tel. +44 1132837100
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:
    Not Provided
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Leeds Trinity University
       Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
       Tel. +44 1132837100
   VI.5) Date Of Dispatch Of This Notice: 03/05/2022

Annex A
   I) Addresses and contact points from which further information can be obtained:
       Leeds Trinity University
       Brownberrie Lane, Horsforth, Leeds, LS18 5HD, United Kingdom
       Tel. +44 1132837100, Email: m.hayter@leedstrinity.ac.uk
       Contact: Mark Hayter
       Main Address: https://www.leedstrinity.ac.uk/, Address of the buyer profile: https://neupc.delta-esourcing.com/members/leeds-trinity-university/
       NUTS Code: UKE42

View any Notice Addenda

CRM Platform

UK-Leeds: Miscellaneous software package and computer systems.

Section I: Contracting authority/entity (as stated in the original notice)

I.1) Name and addresses
       Leeds Trinity University
       Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
       Tel. +44 1132837100, Email: m.hayter@leedstrinity.ac.uk
       Main Address: https://www.leedstrinity.ac.uk/, Address of the buyer profile: https://neupc.delta-esourcing.com/members/leeds-trinity-university/
       NUTS Code: UKE4

Section II: Object (as stated in the original notice)

II.1) Scope of the procurement

   II.1.1) Title: CRM Platform      Reference number: ITS056LTU
   II.1.2) Main CPV code:
      48900000 - Miscellaneous software package and computer systems.

   II.1.3) Type of contract: SUPPLIES
   II.1.4) Short Description: Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.

Section VI: Complementary information

V1.5) Date of dispatch of this notice: 30/05/2022

VI.6) Original notice reference:

   Notice Reference:    2022 - 464141
   Notice number in OJ S: Not Provided
   Date of dispatch of the original notice: 03/05/2022

Section VII: Changes

VII.1) Information to be changed or added

      VII.1.1) Reason for change: Modification of original information submitted by the contracting authority

      VII.1.2) Text to be corrected in original notice No: 1

         Section Number: IV.2.2)
         Place of text to be modified: IV.2.2
         Instead of:
         Date: 23/06/2022
         Local Time: 17:00
         Read:
         Date: 20/06/2022
         Local Time: 17:00

VII.2) Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://neupc.delta-esourcing.com/tenders/UK-UK-Leeds:-Miscellaneous-software-package-and-computer-systems./6NV4X5DS4E

To respond to this opportunity, please click here:
https://neupc.delta-esourcing.com/respond/6NV4X5DS4E

View Award Notice

UK-Leeds: Miscellaneous software package and computer systems.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Leeds Trinity University
       Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
       Tel. +44 1132837100, Email: m.hayter@leedstrinity.ac.uk
       Main Address: https://www.leedstrinity.ac.uk/, Address of the buyer profile: https://neupc.delta-esourcing.com/members/leeds-trinity-university/
       NUTS Code: UKE4

   I.2) Joint procurement:
      The contract involves joint procurement: No
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Education

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: CRM Platform
      Reference number: ITS056LTU

      II.1.2) Main CPV code:
         48900000 - Miscellaneous software package and computer systems.

      II.1.3) Type of contract: SUPPLIES

      II.1.4) Short description: Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.

      II.1.6) Information about lots
         This contract is divided into lots: No

      II.1.7) Total value of the procurement (excluding VAT)
          Value: 350,000

         Currency:GBP

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKE42 - Leeds

      Main site or place of performance:
      Leeds


      II.2.4) Description of the procurement: Leeds Trinity University is seeking a fit for purpose single CRM system that will enable delivery of engaging, professional, and high-quality communications to enquirers, applicants, partners and current students. The system will also deliver a seamless journey from applicant to enrolled student. It will enable the University to segment communications by audience and allow tracking of reach, engagement, and analysis of communication effectiveness, to improve the applicant and student experience.

      II.2.5) Award criteria:
       Not Provided

      II.2.11) Information about options
         Options: Yes
         Description of these options:Contract Duration: 1.The contract will be effective immediately upon award. 2.The solution will be operationally ‘business as usual’ before 10th April 2023 3.The contract duration will be based upon the anniversary of point 2 (above) and shall be in effect for three years. 4.The university reserves the right to extend the contract for any period up to a maximum of two additional years.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No


      II.2.14) Additional information: To respond to this opportunity please click here: https://neupc.delta-esourcing.com/respond/6NV4X5DS4E

Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted

   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Not Provided


   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 1
   Lot Number: Not Provided
   Title: CRM Platform

   A contract/lot is awarded: Yes

   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 18/12/2022

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: Not Provided
         Number of tenders received from tenderers from other EU Member States: Not Provided
         Number of tenders received from tenderers from non-EU Member States: Not Provided
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators:

         Contractor (No.1)
             Creation Technology Solutions Limited, 05953173
             Barley Mow Centre, 10 Barley Mow Passage, London, W4 4PH, United Kingdom
             NUTS Code: UKE42
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 500,000
         Total value of the contract/lot: 350,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No

Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://neupc.delta-esourcing.com/delta/viewNotice.html?noticeId=745444832

   VI.4) Procedures for review

      VI.4.1) Review body
          Leeds Trinity University
          Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
          Tel. +44 1132837100

      VI.4.2) Body responsible for mediation procedures
          Leeds Trinity University
          Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
          Tel. +44 1132837100

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Leeds Trinity University
          Brownberrie Lane, Leeds, LS18 5HD, United Kingdom
          Tel. +44 1132837100

   VI.5) Date of dispatch of this notice: 19/12/2022