The Student Loans Company Limited: Outbound Dialler Services

UK-Darlington: Collection agency services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Student Loans Company
       Memphis Building, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom
       Tel. +44 1413062000, Email: commercial@slc.co.uk
       Contact: Susan Butcher
       Main Address: https://www.gov.uk/government/organisations/student-loans-company
       NUTS Code: UKM82

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Other activity: Administration of Student Loans

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Outbound Dialler Services            
      Reference number: 2023-TR-0051

      II.1.2) Main CPV code:
         79940000 - Collection agency services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 3,168,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKM82 - Glasgow City
   
      Main site or place of performance:
      Glasgow City
             

      II.2.4) Description of the procurement: SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.

      II.2.5) Award criteria:
      Quality criterion - Name: Methodology / Weighting: 35
      Quality criterion - Name: Technical Requirements / Weighting: 20
      Quality criterion - Name: Reporting & MI / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Cost criterion - Name: Cost / Weighting: 30
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2023/S 000-031326
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 2023-TR-0051    
   Lot Number: Not Provided    
   Title: Outbound Dialler Services

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 01/03/2024

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Pastdue Credit Solutions Limited, SC287794
             1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA, United Kingdom
             NUTS Code: UKM82
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 3,168,000          
         Total value of the contract/lot: 3,168,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890

   VI.4) Procedures for review

      VI.4.1) Review body
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom

      VI.4.2) Body responsible for mediation procedures
          Student Loans Company
          100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
          Tel. +44 1413062109

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 02/04/2024