The Student Loans Company Limited: UK-Glasgow: Collection agency services.

UK-Glasgow: Collection agency services.

This notice is covered by: Directive 2014/24/EU
Section I: Contracting authority/entity

I.1) Name and addresses
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
       Contact: Susan Butcher
       Main Address: www.gov.uk/slc
       NUTS Code: UKM82

Section II: Object

II.1) Scope of the procurement
   
   II.1.1) Title: Overseas Debt Collection   
      Reference number: 2018-SLC-244   
   
   II.1.2) Main CPV code:
      79940000 - Collection agency services.
       
   II.1.3) Type of contract: SERVICES

II.2) Description

   II.2.1) Title: Overseas Debt Collection   
   Lot No: Not Provided    

   II.2.2) Additional CPV codes:
      Not Provided    
   
   II.2.3) Place of performance:
      UKM82 Glasgow City
       
   
   II.2.4) Description of the procurement at the time of conclusion of the contract:
    SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers’ current circumstances.    
   
   II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
         Duration in months: 60             
      Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
      Not Provided          
   
   II.2.13) Information about European Union funds:
   The procurement is related to a project and/or programme financed by European Union funds: No    


Section IV: Procedure

IV.2) Administrative information
   
   IV.2.1) Contract award notice concerning this contract
   Notice number in OJ S: 2019/S 074 - 175931    

Section V: Award of contract/concession

Contract No: 2018-SLC-244   Lot No: Not Provided    Title: Overseas Debt Collection
V.2) Award of contract/concession

   V.2.1) Date of conclusion of the contract/concession award decision: 21/03/2019   

   V.2.2) Information about tenders
   The contract has been awarded to a group of economic operators: No

   V.2.3) Name and address of the contractor/concessionaire, No. 1:
          Transcom Worldwide UK Limited, 02785250
          Limewood House, Leeds, LS14 1AB, United Kingdom
          NUTS Code: UKM82
   The contractor/concessionaire is an SME: No    
   
   V.2.4) Information on value of the contract/lot/concession:
   Total value of the procurement: 2,500,000   
   Currency: GBP

Section VI: Complementary Information

   VI.3) Additional Information:
      The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838
   
   VI.4) Procedures for review
   
      VI.4.1) Review Body
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109
       Internet address: http://www.slc.co.uk
   
      V1.4.2) Body responsible for mediation procedures:
       Student Loans Company
       100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
       Tel. +44 1413062109

      VI.4.3) Review procedure
         Not Provided    
      
      VI.4.4) Service from which information about the review procedure may be obtained
      Not Provided
   
   VI.5) Date of dispatch of this notice: 07/06/2023
   
Section VII: Modifications to the contract/concession

VII.1) Description of the procurement after the modifications

   VII.1.1) Main CPV code:
      79940000 - Collection agency services.
   

   VII.1.2) Additional CPV code(s)
      Not Provided

   VII.1.3) Place of performance:
      UKM82 Glasgow City
       
   
   VII.1.4) Description of the procurement:
    SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: — to collect ICR debt, and/or — to complete customer doc    
   
   VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession:
         Duration in months: 60             
   
      Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
      Not Provided       .
   
   VII.1.6) Information on value of the contract/lot/concession
   Total value of the contract/lot/concession: 2,500,000   
   Currency: GBP    
   
   The contract has been awarded to a group of economic operators: No
   VII.1.7) Name and address of the contractor/concessionaire, No. 1:
          Transcom Worldwide UK Ltd, 02785250
          Limewood House, Leeds, LS14 1ABB, United Kingdom
          NUTS Code: UKM82
   The contractor/concessionaire is an SME: No

   
VII.2) Information about modifications

   VII.2.1) Description of the modifications:
    Increase in the overall value of the contract.    
   
   VII.2.2) Reasons for modification:
         Need for additional works, services or supplies by the original contractor/concessionaire (Art. 43(1)(b) of Directive 2014/23/EU, Art. 72(1)(b) of Directive 2014/24/EU, Art. 89(1)(b) of Directive 2014/25/EU)
   
   Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
    The contract included an option to extend the contract for a further 12 months, however the awarded value of the contract (£2,500,000) would be breached in that timeframe. An increase in unpaid debt due to the pandemic has meant SLC has had to increase the number of accounts sent out to the service provider, it would not be practical to send procure a second supplier to carry out this work in the short term. The additional value does not breach the 50% rule.       
   
   VII.2.3) Increase in price
   Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in
   the case of Directive 2014/23/EU, average inflation in the Member State concerned)
   Value excluding VAT: 2,500,000   
   Currency: GBP    
   
   Total contract value after the modifications:
   Value excluding VAT: 3,450,000    
   Currency: GBP