The Student Loans Company Limited: Overseas Debt Collection

UK-Glasgow: Collection agency services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Student Loans Company
       10 Clyde Place, Glasgow, G5 8DF, United Kingdom
       Tel. +44 1413062109, Email: commercial_mailbox@slc.co.uk
       Contact: Susan Ayre
       Main Address: https://www.gov.uk/government/organisations/student-loans-company, Address of the buyer profile: www.GOV.UK/slc
       NUTS Code: UKM82

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Other activity: Administration of Student Loans

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Overseas Debt Collection            
      Reference number: 2023-TR-0043

      II.1.2) Main CPV code:
         79940000 - Collection agency services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:

i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 4,500,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            79940000 - Collection agency services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.

Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).

      II.2.5) Award criteria:
      Quality criterion - Name: Methodology for Service Delivery / Weighting: 20
      Quality criterion - Name: Approach to Indebtedness / Weighting: 10
      Quality criterion - Name: Compliance / Weighting: 10
      Quality criterion - Name: Technical Requirements / Weighting: 5
      Quality criterion - Name: MI and Reporting / Weighting: 5
      Quality criterion - Name: Transition / Weighting: 5
      Quality criterion - Name: Social Value / Weighting: 10
                  
      Cost criterion - Name: Commercial Response / Weighting: 35
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2024/S 000-005161
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: 2023-TR-0043    
   Lot Number: Not Provided    
   Title: Overseas debt Collection

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 28/08/2024

      V.2.2) Information about tenders
         Number of tenders received: 8
         Number of tenders received from SMEs: 4 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 8          
         Number of tenders received by electronic means: 8

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Past Due Credit Solutions, SC287794
             1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA, United Kingdom
             Internet address: www.pastduecredit.co.uk
             NUTS Code: UKM82
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 4,500,000          
         Total value of the contract/lot: 4,500,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759

   VI.4) Procedures for review

      VI.4.1) Review body
          Student Loans Company
          10 Clyde Place, Glasgow, G5 8DF, United Kingdom
          Tel. +44 1413062109
          Internet address: www.gov.uk/slc

      VI.4.2) Body responsible for mediation procedures
          Student Loans Company
          10 Clyde Place, Glasgow, G5 8DF, United Kingdom
          Tel. +44 1413062109

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Student Loans Company
          10 Clyde Place, Glasgow, G5 8DF, United Kingdom
          Tel. +44 1413062109

   VI.5) Date of dispatch of this notice: 10/09/2024