HMRC: Trader Support Service

UK-London: Business and management consultancy and related services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       HMRC
       100 Parliament Street, London, SW1A 2BQ, United Kingdom
       Tel. +44 7815439810, Email: james.gadsby@hmrc.gov.uk
       Main Address: http://www.gov.uk
       NUTS Code: UK

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions

   I.5) Main activity:
      Other activity: Direct & Indirect Taxation

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Trader Support Service            
      Reference number: Not Provided

      II.1.2) Main CPV code:
         79400000 - Business and management consultancy and related services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Provision of a Trader Support Service for Northern Ireland to enable businesses to meet requirements pertaining to the Northern Ireland Protocol.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 241,000,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            79400000 - Business and management consultancy and related services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: The Trader Support Service will;
•provide a free end-to-end support package to manage Customs declarations on behalf of traders.
•educate businesses on what the Northern Ireland protocol means for them, and the steps they need to take to comply with it. This will include online training sessions and webinars
•be available to businesses moving goods into Northern Ireland under new processes in the Northern Ireland Protocol that start from 1 January 2021

      II.2.5) Award criteria:
      Quality criterion - Name: Proposed Operating Model / Weighting: 25
      Quality criterion - Name: Core Requirements / Weighting: 30
      Quality criterion - Name: Mobilisation of Service / Weighting: 20
      Quality criterion - Name: Exit / Weighting: 5
                  
      Price - Weighting: 20
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend by 1 + 1 years

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2020/S 147-362121
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 18/12/2020

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 4

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Fujitsu Services Limited, 00096056
             22 Baker Street, London, W1U 3BW, United Kingdom
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 200,000,000          
         Total value of the contract/lot: 241,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: Yes
                  Value or proportion likely to be subcontracted to third parties:
                  
                  Proportion: 72%                   
         Short description of the part of the contract to be subcontracted:
          Customs software and community system
Declaration management system
Contact centre solution
Trader registration system
Training services.          
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=557670143

   VI.4) Procedures for review

      VI.4.1) Review body
          HMRC
          100 Parliament Street, London, SW1A 2BQ, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: HMRC follow the Public Contracts Regulations 2015 which contain details of review procedures. A standstill period of 10 days was observed after the outcome of the competition was communicated to the tenderers.

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 27/01/2021