The Student Loans Company Limited has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | Overseas Debt Collection |
| Notice type: | Contract Award Notice |
| Authority: | The Student Loans Company Limited |
| Nature of contract: | Services |
| Procedure: | Open |
| Short Description: | SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances |
| Published: | 10/04/2019 11:36 |
View Full Notice
Section I: Contracting Authority
I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
Contact: Susan Butcher
Main Address: http://www.slc.co.uk
NUTS Code: UKM82
I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No
I.4)Type of the contracting authority:
Body governed by public law
I.5) Main activity:
Other activity: Process for managing Student Loans
Section II: Object Of The Contract
II.1) Scope of the procurement
II.1.1) Title: Overseas Debt Collection
Reference number: 2018-SLC-244
II.1.2) Main CPV code:
79940000 - Collection agency services.
II.1.3) Type of contract: SERVICES
II.1.4) Short description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances
II.1.6) Information about lots
This contract is divided into lots: No
II.1.7) Total value of the procurement (excluding VAT)
Value: 2,500,000
Currency:GBP
II.2) Description
II.2.2) Additional CPV code(s):
Not Provided
II.2.3) Place of performance
Nuts code:
UKM82 - Glasgow City
Main site or place of performance:
Glasgow City
II.2.4) Description of the procurement: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas.
As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity.
The key objectives are
•to collect ICR debt and/or
•to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
II.2.5) Award criteria:
Quality criterion - Name: Methodology / Weighting: 30
Quality criterion - Name: Technical Requirements / Weighting: 30
Quality criterion - Name: Reporting and Management Information / Weighting: 10
Price - Weighting: 30
II.2.11) Information about options
Options: Yes
Description of these options:Option to extend for 2 x 12 month periods
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No
II.2.14) Additional information: Not Provided
Section IV: Procedure
IV.1) Description
IV.1.1)Type of procedure: Open
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No
IV.1.6) Information about electronic auction
An electronic auction has been used: No
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Not Provided
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No
Section V: Award of contract
Award Of Contract (No.1)
Contract No: 2018-SLC-244
Lot Number: Not Provided
Title: Overseas Debt Collection
A contract/lot is awarded: Yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract: 21/03/2019
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: Not Provided
V.2.3) Name and address of the contractor
The contract has been awarded to a group of economic operators: No
Contractor (No.1)
Transcom Worldwide UK Limited
Limewood House, Leeds, LS14 1AB, United Kingdom
NUTS Code: UKM82
The contractor is an SME: No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Total value of the contract/lot: 2,500,000
Currency: GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No
Section VI: Complementary information
VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=389810363
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address: http://www.slc.co.uk
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided
VI.4.4) Service from which information about the review procedure may be obtained
Not Provided
VI.5) Date of dispatch of this notice: 10/04/2019
View any Notice Addenda
UK-Glasgow: Collection agency services.
This notice is covered by: Directive 2014/24/EU
Section I: Contracting authority/entity
I.1) Name and addresses
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
Contact: Susan Butcher
Main Address: www.gov.uk/slc
NUTS Code: UKM82
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Overseas Debt Collection
Reference number: 2018-SLC-244
II.1.2) Main CPV code:
79940000 - Collection agency services.
II.1.3) Type of contract: SERVICES
II.2) Description
II.2.1) Title: Overseas Debt Collection
Lot No: Not Provided
II.2.2) Additional CPV codes:
Not Provided
II.2.3) Place of performance:
UKM82 Glasgow City
II.2.4) Description of the procurement at the time of conclusion of the contract:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months: 60
Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
Not Provided
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Section IV: Procedure
IV.2) Administrative information
IV.2.1) Contract award notice concerning this contract
Notice number in OJ S: 2019/S 074 - 175931
Section V: Award of contract/concession
Contract No: 2018-SLC-244 Lot No: Not Provided Title: Overseas Debt Collection
V.2) Award of contract/concession
V.2.1) Date of conclusion of the contract/concession award decision: 21/03/2019
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
V.2.3) Name and address of the contractor/concessionaire, No. 1:
Transcom Worldwide UK Limited, 02785250
Limewood House, Leeds, LS14 1AB, United Kingdom
NUTS Code: UKM82
The contractor/concessionaire is an SME: No
V.2.4) Information on value of the contract/lot/concession:
Total value of the procurement: 2,500,000
Currency: GBP
Section VI: Complementary Information
VI.3) Additional Information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838
VI.4) Procedures for review
VI.4.1) Review Body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address: http://www.slc.co.uk
V1.4.2) Body responsible for mediation procedures:
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
VI.4.3) Review procedure
Not Provided
VI.4.4) Service from which information about the review procedure may be obtained
Not Provided
VI.5) Date of dispatch of this notice: 07/06/2023
Section VII: Modifications to the contract/concession
VII.1) Description of the procurement after the modifications
VII.1.1) Main CPV code:
79940000 - Collection agency services.
VII.1.2) Additional CPV code(s)
Not Provided
VII.1.3) Place of performance:
UKM82 Glasgow City
VII.1.4) Description of the procurement:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: — to collect ICR debt, and/or — to complete customer doc
VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession:
Duration in months: 60
Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
Not Provided .
VII.1.6) Information on value of the contract/lot/concession
Total value of the contract/lot/concession: 2,500,000
Currency: GBP
The contract has been awarded to a group of economic operators: No
VII.1.7) Name and address of the contractor/concessionaire, No. 1:
Transcom Worldwide UK Ltd, 02785250
Limewood House, Leeds, LS14 1ABB, United Kingdom
NUTS Code: UKM82
The contractor/concessionaire is an SME: No
VII.2) Information about modifications
VII.2.1) Description of the modifications:
Increase in the overall value of the contract.
VII.2.2) Reasons for modification:
Need for additional works, services or supplies by the original contractor/concessionaire (Art. 43(1)(b) of Directive 2014/23/EU, Art. 72(1)(b) of Directive 2014/24/EU, Art. 89(1)(b) of Directive 2014/25/EU)
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
The contract included an option to extend the contract for a further 12 months, however the awarded value of the contract (£2,500,000) would be breached in that timeframe. An increase in unpaid debt due to the pandemic has meant SLC has had to increase the number of accounts sent out to the service provider, it would not be practical to send procure a second supplier to carry out this work in the short term. The additional value does not breach the 50% rule.
VII.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in
the case of Directive 2014/23/EU, average inflation in the Member State concerned)
Value excluding VAT: 2,500,000
Currency: GBP
Total contract value after the modifications:
Value excluding VAT: 3,450,000
Currency: GBP
UK-Glasgow: Collection agency services.
UK-Glasgow: Collection agency services.
This notice is covered by: Directive 2014/24/EU
Section I: Contracting authority/entity
I.1) Name and addresses
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
Contact: Susan Butcher
Main Address: http://www.slc.co.uk
NUTS Code: UKM82
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Overseas Debt Collection
Reference number: 2018-SLC-244
II.1.2) Main CPV code:
79940000 - Collection agency services.
II.1.3) Type of contract: SERVICES
II.2) Description
II.2.1) Title: Not Provided
Lot No: Not Provided
II.2.2) Additional CPV codes:
Not Provided
II.2.3) Place of performance:
UKM82 Glasgow City
II.2.4) Description of the procurement at the time of conclusion of the contract:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months: 36
Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
Not Provided
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Section IV: Procedure
IV.2) Administrative information
IV.2.1) Contract award notice concerning this contract
Notice number in OJ S: Not Provided
Section V: Award of contract/concession
Contract No: 2018-SLC-244 Lot No: Not Provided Title: Overseas Debt Collection
V.2) Award of contract/concession
V.2.1) Date of conclusion of the contract/concession award decision: 21/03/2019
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
V.2.3) Name and address of the contractor/concessionaire, No. 1:
Transcom Worldwide UK Limited, 02785250
Limewood House, Leeds, LS14 1AB, United Kingdom
NUTS Code: UKM82
The contractor/concessionaire is an SME: No
V.2.4) Information on value of the contract/lot/concession:
Total value of the procurement: 2,500,000
Currency: GBP
Section VI: Complementary Information
VI.3) Additional Information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888516317
VI.4) Procedures for review
VI.4.1) Review Body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address: http://www.slc.co.uk
V1.4.2) Body responsible for mediation procedures:
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
VI.4.3) Review procedure
Not Provided
VI.4.4) Service from which information about the review procedure may be obtained
Not Provided
VI.5) Date of dispatch of this notice: 10/09/2024
Section VII: Modifications to the contract/concession
VII.1) Description of the procurement after the modifications
VII.1.1) Main CPV code:
79940000 - Collection agency services.
VII.1.2) Additional CPV code(s)
Not Provided
VII.1.3) Place of performance:
UKE42 Leeds
VII.1.4) Description of the procurement:
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession:
Duration in months: 76
Directive 2014/24/EU - In the case of framework agreements, provide justification for any duration exceeding 4 years:
Not Provided .
VII.1.6) Information on value of the contract/lot/concession
Total value of the contract/lot/concession: 4,700,000
Currency: GBP
The contract has been awarded to a group of economic operators: No
VII.1.7) Name and address of the contractor/concessionaire, No. 1:
Transcom Worldwide UK Limited, 2785850
Limewood House, Limewood way, Leeds, LS14 1AB, United Kingdom
NUTS Code: UKE42
The contractor/concessionaire is an SME: No
VII.2) Information about modifications
VII.2.1) Description of the modifications:
Extension of the original contract
VII.2.2) Reasons for modification:
Need for additional works, services or supplies by the original contractor/concessionaire (Art. 43(1)(b) of Directive 2014/23/EU, Art. 72(1)(b) of Directive 2014/24/EU, Art. 89(1)(b) of Directive 2014/25/EU)
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down.
VII.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in
the case of Directive 2014/23/EU, average inflation in the Member State concerned)
Value excluding VAT: 3,750,000
Currency: GBP
Total contract value after the modifications:
Value excluding VAT: 4,700,000
Currency: GBP